Lucas Furniture Reviews
(Rated by 13 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.5
Base on 13 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Return Policy4.6
- Price & Quality4.6
- Shipping & Delivery5.0
- Customer Service4.6
Recent Customer Reviews (13)
Sandra Meyer
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Theo Van Driel
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Pauline Kulikowski
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Larry Croft
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Scott Gonzales
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Harley Fitzgerald
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Pinabel Narcisse
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Yvette Wallace
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Clorinda Cremonesi
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Matilda Nixon
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Lucas Furniture Pros & Cons
Pros
1
High-quality furniture with a strong guarantee: Lucas Furniture offers a 10-year structural guarantee on upholstery, beds, dining, and storage cabinets, reflecting confidence in their product durability and quality.
2
Long-standing experience: With over 120 years in the business, they bring extensive expertise to their furniture offerings.
3
Excellent customer service: Multiple reviews highlight friendly, knowledgeable staff who provide helpful and attentive service both in-store and during follow-up interactions.
4
Wide product range: The store offers an immense variety of products including sofas, chairs, beds, cabinets, and mattresses to suit different tastes and needs.
5
Free delivery and interest-free credit options: These add value for customers looking for convenience and flexible payment plans.
CONS
1
Limited employee benefits: According to employee reviews on Indeed.com, benefits are limited which might affect staff satisfaction or retention.
2
Little upward mobility within the company: Being a small company means fewer opportunities for career advancement internally as noted by employees.
Lucas Furniture Features and Benefits
Features
10-Year Structural Guarantee
Provides peace of mind regarding the durability and longevity of upholstery, beds, dining tables, and storage cabinets.
Over 120 Years Experience
Brings extensive expertise to furniture offerings.
Excellent Customer Service
Friendly, knowledgeable staff provide personalized, helpful assistance in-store and during follow-up, enhancing the shopping experience.
Wide Product Range
Extensive selection of sofas, chairs, beds, cabinets, and mattresses caters to various tastes and needs.
Free Delivery
Convenience for furniture within service area; additional options for accessories and rugs.
Interest-Free Credit / 0% APR Finance
Flexible payment plans allow customers to spread the cost of purchases.
Price Promise
Matches any lower price found elsewhere and refunds the difference, ensuring competitive pricing.
Comfort-Focused Designs
Fully sprung seating, manual reclining mechanisms, and premium TEMPUR mattresses offer optimal comfort, support, and relaxation.
Specialized Support Features in Seating
Ergonomic designs with supportive arms, chaise seats, and fibre-filled backs provide excellent head and lumbar support for long-term comfort.